In order to keep all our diamond pricing as transparent as possible, we separate out the costs of secure shipping from our product price. We offer two secure shipping options via Fedex, standard and overnight expedited.
We ship to all 50 states & Washington, DC. Unfortunately, we do not ship to U.S. P.O. Boxes; U.S. territories; and APO/FPO/DPO addresses.
The shipping methods offered during checkout may differ based on your specific shipping address and the items selected.
Please note, we require a signature upon delivery.
Orders received before 2pm EST Monday-Friday will be dispatched same day.
Orders received after 2pm will be dispatched next business day.
Please note all orders over 5,000 USD can only be shipped via Fedex overnight.
Shipping and Handling Rates
| Shipping Methods | Shipping Charges | Order Placed | Order Delivered |
| Standard Secure Fedex | Free | — | 3 to 5 business days* |
| Secure Express Overnight Fedex (TBD) | 25 USD | Before 2pm ET, Monday through Thursday | Next day |
| After 2pm ET, Monday through Wednesday | Day after next day | ||
| Between Thursday 2pm ET and Friday 2pm ET | Monday | ||
| Between Friday 2pm ET and Monday 2pm ET | Tuesday |
OUR RETURN POLICY
Our hope is that you are completely satisfied with your Lightbox Jewelry purchase. However, if you would like to a return or exchange an item, we are happy to offer free returns and exchanges within 30 days of the date your package was delivered. Your original shipping costs are non-refundable, but the return shipping is free.
SALE Item Return Policy: Please note, all sale/clearance items are only eligible for returns or exchanges within 14 days of delivery.
All items must be returned to us from the same country to which they were delivered.
To be eligible for a refund or exchange:
All items must have their product tags intact, be in their original condition and returned inside their packaging.
All returns and exchanges must be authorized by Lightbox Jewelry. We will only accept returns that are returned using the prepaid USPS shipping label that we send to you at the time you request a return.
All items must be returned to us from the same country to which they were delivered.
- Loose stones must arrive in their original condition and must not have been previously set.
- Customized goods/made to order sizes are ineligible for returns.
We reserve the right to reject any returns that do not meet these conditions; in the case that such items are returned, we will return these items to you. Defective or faulty items should be returned inside their original packaging where possible and within 90 days from date of delivery.
All items returned will be refunded to your original payment method. If you wish to exchange your item you can do this via the returns portal or you can purchase another replacement item, directly on our website.
Once we receive your return, please allow 8 – 15 business days for our warehouse to process your return and then 5 – 10 business days for your bank to post the refund to your account. We’ll send you a confirmation email once our team has processed your return, so you know your refund is on the way.
To return your item:
To begin the returns process, please visit our online returns form. You will then fill out a form, and our customer service team will reach you out shortly.
Once you have registered your return, we will send you a prepaid USPS label you can use to return the items using their original shipping box and packaging (this is to ensure the pieces stay protected on their way back to us). Please include a copy of your original dispatch note inside the box (your order will arrive with two copies, so in the event of a return you can keep one for your records). Please ensure your personal details (name, cell and email) are filled out on the dispatch note.
Please ensure you receive a proof of postage from the Post Office when you ship back your item as we are unable to issue refunds for items we do not receive back. We also will not accept liability for any items that might be lost in transit or don’t arrive should you choose an alternative shipment method.
